Running a small business puts you under pressure as you try to fulfill all your responsibilities. Aside from being the owner, you might also be the manager and the marketer. You might also need to answer the phone as you start a business. It’s a lot to juggle and keep up while still staying focused on everything else. This is where a signpost.com live receptionist can step in and make a big difference.
A live receptionist is a real person, not an automated system. They answer business calls just like an in-house receptionist would. But they can do it remotely, which means you get the help without the cost of hiring someone full-time. Read on to learn what a live receptionist does and how it can help your small business run more smoothly.
Answers Calls in a Professional Way
A live receptionist answers your calls in a friendly and professional manner. They greet your customers using your business name and follow a custom script you help create. They can handle a call just the way you want them to.
This eliminates the possibility of missed calls and customers being sent to voicemail. Every caller gets to talk to a real person. This creates a strong first impression, which is especially important for small businesses trying to build trust.
Takes Messages and Forwards Calls
A live receptionist can take detailed messages if you’re not available or don’t want to be interrupted during a busy job. They gather the caller’s name and reason for calling. Then, they pass the message along to you by text or email.
Many services offer live call transfers if there’s a call that needs your attention. That means they can reach out to you first and patch the caller through to you directly if you are okay with it.
Books Appointments and Manages Your Calendar
Some live receptionists can do even more than just answer calls. They can also book appointments for you by accessing your calendar or scheduling software. That’s a game-changer for small business owners who are always on the go.
Customers love it when they can set up a service or consultation during their first call without waiting for someone to call them back.
Provides After-Hours Support
Most small business owners can’t be available 24/7 but customers might still call outside of regular business hours. A live receptionist can handle those calls for you whether it’s a late-night emergency or an after-dinner call from someone with a question.
Having someone answer the phone promptly shows that you care for customers. The receptionist can collect the information and schedule a callback or appointment for the next day. This way, you do not lose business just because you are not available.
Helps You Look More Professional
Your business gets a boost in credibility when a customer hears a real person pick up the phone right away. A live receptionist makes you sound like a much larger, well-organized company even if you are operating solo.
Customers are more likely to trust and hire responsive businesses. A live receptionist can give you this edge without the cost and responsibility of hiring someone to sit at a desk full-time.
Frees Up Your Time
Your time is one of your most valuable assets as a small business owner. Every call you don’t have to take gives you more space to focus on growing your business or helping customers. You can be more productive when someone else is handling routine calls for you.