The adoption of voice technology has skyrocketed in recent times. With easy access to voice assistants and voice-enabled gadgets, people are relying more on voice commands rather than typing those long commands.
As a result, businesses are moving on to incorporate this technology in their day to day business activities. Just as a reliable internet connection is crucial for smooth flow of activities, voice technology is shaping up to be the next critical technology at a business’s disposal. Let us look at some of the reasons why voice technology is the future of business as we know it.
Artificial Intelligence
Artificial Intelligence is already governing many aspects of the business world. From automated production lines to automated chatbots, everything is impacted by this amazing technology. Since voice technology requires the power of Artificial Intelligence, it is safe to say that it has become all the more important.
By incorporating voice technology into your business activities, you can improve your overall productivity drastically. Bycombining existing Artificial Intelligence technologies with voice technology, you can further improve your customer experience and other aspects of the business.
Voice-Enabled Gadgets
Voice commands are no longer just a fancy gimmick in your smartphone or laptop. Now, they are a vital feature required in the most basic of gadgetries. Thus, businesses need to utilize this technology as well if they wish to stay in the game.
For instance, if you are an electronic manufacturer, your products will be far more successful in the market if you offer voice technology in them as well. This technology is not limited to smartphones, tablets, and laptops only, common household devices such as coffee machines, smart thermostats, TV sets,are now blessed with voice technology.
Voice Search
What is the first thing you do when want to find out the answer to any query? You Google it, of course. No matter what kind of questionsyou have, Google always has the answer to them. Now people are moving on from typing in their queries and aresimply commanding the search engine what they wish to know about.
As a result, companies that are incorporating the effect of voice searches in their SEO practices can benefit even more in terms of generating online traffic. Ignoring this aspect in the brand SEO activities can cost the company dearly, if not now then in the near future.
User Experience
“The customer is always right!” is a statement that is true in most cases. If a customer desires comfort and convenience, it is not an unjustified desire. With voice technology, you can offer a high level of comfort and convenience to your customers.
Simply by enabling your products and online platforms to support voice commands, you automatically encourage your existing and potential customers to opt for your brand over your competitors.
Customer Care
Every customer has to interact with your Customer Care department at one point or another during their lives. Instead of waiting on long holds and listening to catchy music, they prefer interacting with chatbots at their own convenience.
Chatbots may offer them some level of convenience, but a voice-enabled chatbot is capable of enhancing this experience even more. This way, customers can interact with chatbots in a more personalized manner, thus ensuring higher satisfaction levels.
Generation Z
The era of Baby Boomers and Gen X is almost at its last stage. Now, Millenials and Gen Z are running the show. Both these generations have been brought up with a number of technological facilities that were unknown to the previous generations.
Since a major portion of your workforce and customers belongs to the Millenial and Gen Z age group, it makes all the more sense to reshape your business model into one that fully supports voice technology.
Moreover, these generations are far more impatient and irritable as compared to the previous generations. If they are uncomfortable with something or it is taking too much time, they are likely to move on to a substitute.
With voice technology, you can cater to this phenomenon in an efficient manner. By removing the extra time to type from the equation, you ensure that a customer stays with you for a longer period.
Enhanced Productivity
Finally, the use of voice technology for customers’ benefit is not the only reason it is vital. It has a number of benefits to offer in terms of improving internal mechanisms of the business as well. By providing your employees access to this technology, you automatically reduce the time required to perform several manual tasks during an average workday.
Even in terms of a person’s health, voice technology has the potential to keep people safer by preventing unnecessary physical contact since voice commands are more than enough to get the job done.
All in All
No matter what type of business you are running or what size it is, voice technology has the potential to streamline your business processes and improve customer experience beyond expectations.